Our most frequently asked questions

Please arrive 20 minutes before your treatment to allow time to get changed, fill out your consultation form, and unwind beforehand.

We understand that sometimes plans change. If you need to cancel your treatment, please provide 48 hours' notice by phoning us. Cancellations on the day or no-show clients will be charged 100% of the treatment fee.

Due to the active nature of our products and our focus on wellness, you must be over 16 years of age to visit the spa at Roe Park or have a treatment.

So that you can fully enjoy the tranquillity of the spa, and as a courtesy to other guests, we kindly request that mobile phones be switched off or silenced when using the spa facilities or having a treatment.

Please note that if you arrive late to your treatment appointment, we will have to cancel your appointment and you will be charged in full.

Our therapists will undertake an assessment before starting treatments targeted at certain conditions to ensure your continued wellbeing. If you are pregnant or suffer from high or low blood pressure, heart problems, skin disorders and diabetes, please let us know. If you have any concerns or special requirements, please inform us at the time of the booking.

All facial treatments are adaptable and suitable for men. We recommend that you shave no longer than two hours before any treatment.

We recommend leaving valuables in a safe place during your time at the spa. The nature of treatments means your belongings may be left unattended and we cannot accept responsibility for losses from lockers.

We kindly ask for a 50% deposit when booking. This is non-refundable but can be transferred to an alternative date when more than 48 hours' notice is given. Less than 48 hours' notice will result in the loss of your 50% deposit.

Complimentary parking is available in the main resort car park beside the Golf Academy.

You can check in from 3pm, and check out anytime before 11am. If you need an early check-in or late check-out, please get in touch beforehand and we will do our best to accommodate your request based on availability.

For most bookings, we offer a flexible cancellation policy. You can cancel your reservation free of charge up to 72 hours before your scheduled arrival date. Cancellations made after this time will incur a charge, typically the cost of the first night's stay. Pre-paid rates are non-refundable. If you book a room at a pre-paid rate, you will be charged the full amount at the time of booking, and this charge is non-refundable regardless of when you cancel.

Currently, our rooms do not feature air conditioning. However, each room is designed to ensure comfort throughout the year with ample ventilation and heating to accommodate all seasons.

Yes, free high-speed Wi-Fi is available in all bedrooms and throughout the hotel premises.

Depending on availability, you can request rooms with views of our beautiful golf course or the scenic parkland that surrounds the resort. Please mention your preference when booking and we'll do our best to accommodate.

All rooms are equipped with a flat-screen TV, tea- and coffee-making facilities, a hairdryer, and an ensuite bathroom. Our suites also feature amenities like spacious living areas and premium toiletries.

Yes, we have several accessible rooms designed for ease of use by guests with disabilities. These rooms feature wider doorways, grab rails, and other necessary modifications. Please let us know if you require one of these rooms when making a reservation.

Yes, room service is available to all our guests. You can order from our room service menu during service hours.

Currently, we do not accommodate pets in the rooms, except for assistance dogs.

Yes, we have a range of rooms specifically made for families visiting with children. We also have plenty of entertainment and activities for children during school term time.

Yes, we can provide baby cots upon request, subject to availability. Get in touch to arrange this before your arrival.

We're home to a stunning 18-hole parkland golf course, suitable for golfers of all skill levels.

No, our golf course is open to both members and non-members. Visitors are welcome to book a tee time and enjoy our golfing facilities.

Tee times can be booked online, here, by phone, or in person at the golf shop reception. We recommend booking in advance to secure your preferred time.

Yes, we ask guests to wear standard golf attire when playing on our course. This includes golf shoes, collared shirts, and suitable trousers or shorts. The dress code helps maintain the tradition and etiquette of the game.

Yes, we offer golf lessons for all ages and skill levels. Our PGA professional is available to help improve your game through individual or group lessons. Contact the golf shop for more details and to arrange a session.

We don't offer rentals for golf clubs or other equipment. But, you can hire golf buggies from our golf shop.

Absolutely. Our team can help organise and manage your event and make sure it's a success. Get in touch for more information.

Alongside our golf course, we have our golf shop, driving range equipped with TrackMan technology, a putting green, and a chipping area for practice and warm-ups. Our clubhouse includes locker rooms, as well as a bar and restaurant.

Walk-ins are welcome, but we highly recommend booking in advance - especially during peak times. You can make reservations, here, or by calling the hotel directly at 02877 722 222.

Yes, we offer a variety of vegetarian and vegan dishes, along with gluten-free options.

Our chefs are also happy to accommodate any specific dietary requirements or food allergies you may have. Please inform us at the time of booking so we can sort this for you.

Yes, we have a special menu for younger guests, including a range of classics and some healthy options.

Of course! We offer private dining options for special occasions or group events. Please contact our events team to discuss your requirements.

We can comfortably host weddings of various sizes, including up to 300 people for a sit-down dinner and reception.

Absolutely! We offer facilities for both your wedding ceremony and reception. You can choose from our beautifully landscaped gardens or one of our elegant indoor spaces for your ceremony.

We offer a range of wedding packages designed for different styles and budgets. Detailed information on each package can be found, here.

Yes, we have a range of rooms for your guests, offered at a discounted rate. Arrangements can be made through our wedding team, who will assist you in securing the best options for your guests.

We typically recommend booking at least 18 to 24 months in advance, especially if you're planning your wedding for a weekend or during peak season.

We've got a dedicated team of wedding coordinators who will help you plan every detail of your wedding day, ensuring a memorable and stress-free experience.

Our cancellation policy is detailed in our wedding contract. To find out more, get in touch with our wedding team.